Some problems that happened on Friday with one of the banks I deal with were cleared today. I was not a happy camper, and I blew up at the branch supervisor on the phone (to her credit, she remained calm). They did something unacceptable, but still and all, I didn't like my reaction. It didn't serve any purpose at all.
While she was sorting it out with head office, I made my way to the branch and asked to see her. I then apologized for my inexcusable blow-up. I didn't make any excuses, although I could have trotted out many, and had a friendly chat with her.
Today, the problem was resolved, and I'm sure they are breathing more easily. As for me, I felt a weight lifted off my shoulders after I apologized.
Also today, I caught a clip of Tom Cruise in an interview with Matt Lauer. It took him 10 minutes of humming and hawing, trying to tell Lauer that his behavior on a previous show had been "arrogant." I didn't watch the rest. I couldn't bear the humming and hawing. It was like pulling teeth in slow motion. Cruise was trying to apologize, but it seemed to be sticking in his throat.
Meanwhile the sweatshop is still open. Happily.